Policies

SIZING: I size each ring to order. If you don't know your ring size, the best way to determine it is to visit a jeweler and either size your finger with a set of metal sizers, or bring a ring that fits well and have them size it for you on a mandrel. I don’t recommend using paper sizers, string, or even plastic ring sizers, as they can all be highly inaccurate. Trust me, it’ll be easier and faster in the long run to know your size before buying, as opposed to sending it back to me and having it resized!

If you do need a ring resized, I charge a return shipping fee of $9 to the US and $20 internationally, payable by either Paypal or Venmo. I will also repair any damaged jewelry for the same fee. If you'd like me to resize a ring or do a repair for you, please email me at kate.hockstein@gmail.com.

PAYMENT: I accept credit card payments and Paypal.

SHIPPING: As I make every piece by hand, turnaround from ordering to shipping your item is usually between 1 and 3 weeks. 

Within the US, shipping is a flat rate of $9. I ship via USPS Priority, which generally takes 2-3 days and comes with a tracking number. 

I also ship internationally via USPS First Class Int'l ($13 to Canada and $20 everywhere else (EXCEPT UK- PLEASE SEE BELOW***), which comes with a tracking number and USPS Shipping Insurance. Please familiarize yourself with your country's customs laws, as you may be subject to additional taxes/fees upon receipt of your package that I will not be aware of. If your international package becomes lost, you may use the tracking number to fill out an insurance claim here: https://www.usps.com/help/claims.htm

I will email you with your tracking number when I'm ready to ship your order. Please note that I am not responsible for packages lost or damaged in the mail. You may use your tracking number to contact USPS online or via telephone about any lost items or claims. US shipping fees do not include insurance, so if you live in the US and would like USPS insurance, I will add it for a small fee that is dependent on the value of the items you ordered. If you have any other questions or concerns, please email me at kate.hockstein.com and I will get back to you ASAP!

***UK RESIDENTS: Beginning January 1st, 2021, Her Majesty's Revenue and Customs (HRMC) has moved the point at which VAT (value-added tax) is collected from the point of importation (you) to the point of sale (me). Because I am unable to add this price-dependent tax to my website, I can no longer sell items through arcanaobscura.com to the UK. 

If you live in the UK and would like to make a purchase, please email me and I will create a listing for you in my Etsy shop ArcanaObscuraDesigns. Etsy acts as an Online Marketplace Provider and will charge and collect UK VAT on my behalf. My email is kate.hockstein@gmail.com. 

For more information about the new VAT rules, visit https://www.gov.uk/government/publications/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021