RESIZING & ADJUSTMENTS:
~If you need a ring resized or a necklace length changed, please email me at [email protected].
~ for sterling silver items, I charge a flat fee of $20.
~for gold items, fee will be determined on a case-by-case basis.
~These fees are inclusive of tracked return shipping.
~I will also repair or replace any damaged jewelry for the same fee.
RING SIZES:
~I size each ring to order.
~If you don't know your ring size, the best way to determine it is to visit a jeweler and either size your finger with a set of metal sizers, or bring a ring that fits well and have them size it for you on a mandrel. I don’t recommend using paper sizers, string, or even plastic ring sizers, as they can all be highly inaccurate.
~Please be sure you know your correct ring size, as I will charge a fee to resize it for you.
FINISHES:
~Everything in my shop can be cast in 10k gold, 14k rose or yellow gold, 18k gold, or sterling silver. Yellow bronze is also an option for most items.
~You're welcome to request a particular finish when you place an order. I can apply a matte or shiny finish to each piece.
~Silver pieces can be highly oxidized (darkened), partially oxidized (details darkened for contrast), or not oxidized (bright, pure silver). My standard finish for sterling silver items is polished/partially oxidized.
~Please note any finishing requests in checkout.
~I do not stamp my silver jewelry but please rest assured that it is genuine .925 sterling silver.
~All of my jewelry is nickel free.
BRONZE:
~Yellow bronze is an ancient alloy prized for its durability and resistance to corrosion. When polished, it has the otherworldly, saturated glow of 18k gold.
~All items cast in bronze are raw; they have no coating or protective layer of any kind.
~Please note that bronze has a high copper content, which makes it reactive to its environment and to skin.
~The risks inherent to bronze jewelry may include tarnishing, temporary skin discoloration, and allergic reactions.
~Many folks appreciate a nicely developed patina (aka tarnish), but some prefer the shiny golden hues of freshly polished bronze. To mitigate tarnish, I will include a polishing cloth with each bronze order. These cloths are permeated with a polishing compound and can be used on bronze, sterling silver, and gold.
RETURNS:
~I will gladly accept returns or exchanges on unused items within 30 days of shipping date.
~I will refund to your original payment method.
~If you prefer an exchange, I will create a coupon code in the amount of the original sale for your future use.
~Return shipping costs are your responsibility; email me at [email protected] for my return address. Please include inside the package your full name, return address, and exchange/return details.
PAYMENT: I accept credit card payments and Paypal. I do not offer payment plans.
SHIPPING:
~As I make every piece by hand, turnaround from ordering to shipping your item is usually between 2 and 4 weeks.
~Ready-to-ship items will ship in 2-3 business days, unless otherwise noted.
~I am not responsible for packages lost in the mail.
~If you are concerned about package theft, I will add Signature Confirmation to your shipment free of charge. Please mention it in the notes section during checkout or send me an email.
~Within the US, I ship via USPS Ground Advantage, which generally takes 2-5 days and comes with a tracking number.
~I also ship internationally via USPS First Class International with tracking. Please familiarize yourself with your country's customs laws, as you may be subject to additional taxes/fees upon receipt of your package that I will not be aware of.
UK RESIDENTS:
~For orders UNDER £135, please visit my Etsy shop ArcanaObscuraDesigns to make a purchase. Etsy is an Online Marketplace Provider and will charge the proper customs and taxes on my behalf.
~For orders OVER £135, please make your purchase on this website. You will be charged customs fees upon delivery, so please be aware of your country’s customs laws.
EU & NORTHERN IRELAND RESIDENTS: Due to new GPSR rules (Dec 15th, 2024), I can no longer ship to countries in the European Union or Northern Ireland.
Some of my designs have sharp edges. Please wear them mindfully and at your own risk.