Policies

I am not currently taking any custom orders or commissions.

RING SIZING: I size each ring to order. If you don't know your ring size, the best way to determine it is to visit a jeweler and either size your finger with a set of metal sizers, or bring a ring that fits well and have them size it for you on a mandrel. I don’t recommend using paper sizers, string, or even plastic ring sizers, as they can all be highly inaccurate. 

If you do need a ring resized, I charge a flat fee of $20, which includes tracked return shipping and is payable by Paypal or Venmo. I will also repair or replace any damaged jewelry for the same fee. If you'd like me to resize a ring or do a repair for you, please email me at kate.hockstein@gmail.com.

PAYMENT: I accept credit card payments and Paypal.

SHIPPING: As I make every piece by hand, turnaround from ordering to shipping your item is usually between 1 and 3 weeks. 

Within the US, shipping is a flat rate of $9. I ship via USPS Priority, which generally takes 2-5 days and comes with a tracking number. All US orders over $300 will ship with insurance. 

I can also ship via UPS at no additional cost. If you prefer UPS over USPS, please mention it in checkout and I will take care of it for you.

I also ship internationally via USPS First Class Int'l ($17 to Canada and $20 everywhere else in the world EXCEPT UK- PLEASE SEE BELOW***). Int'l shipments come with a tracking number and USPS Shipping Insurance. Please familiarize yourself with your country's customs laws, as you may be subject to additional taxes/fees upon receipt of your package that I will not be aware of. If your int'l package becomes lost, you may use the tracking number to fill out an insurance claim here: https://www.usps.com/help/claims.htm

I will email you a tracking number when I'm ready to ship your order. 

Please note that I am not responsible for packages lost or damaged in the mail. 

***UK RESIDENTS: Beginning January 1st, 2021, Her Majesty's Revenue and Customs (HRMC) has moved the point at which VAT (value-added tax) is collected from the point of importation (you) to the point of sale (me). Because I am unable to add this price-dependent tax to my website, I can no longer sell items through arcanaobscura.com to the UK. 

If you live in the UK and would like to make a purchase, please email me and I will create a listing for you in my Etsy shop ArcanaObscuraDesigns. Etsy acts as an Online Marketplace Provider and will charge and collect UK VAT on my behalf. 

For more information about the new VAT rules, visit https://www.gov.uk/government/publications/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021