SIZING: I size each ring to order. Please be sure that you know your ring size, as I do charge a small resizing fee. The best way to find your size is to visit a jeweler and either size your finger with a metal sizer, or bring a ring that fits well and have them size it for you on a mandrel. I don’t recommend using paper sizers, string, or even plastic ring sizers, as they can all be inaccurate. Trust me, it’ll be easier and faster in the long run to know your size before buying, as opposed to sending it back to me and having it resized!
If you do need a ring resized, I charge a flat service/shipping fee of $20, payable by either Paypal or Venmo. I will also repair any damaged jewelry for the same fee. If you'd like me to resize a ring or do a repair for you, please email me at firstname.lastname@example.org.
PAYMENT: I accept credit card payments and Paypal.
SHIPPING: As I make every piece by hand, turnaround from ordering to shipping your item is usually between 1 and 3 weeks.
Within the US, shipping is a flat rate of $8. I ship via USPS Priority, which generally takes 2-3 days and comes with a tracking number.
I also ship internationally via USPS First Class Int'l ($10 to Canada and $15 everywhere else in the world), which comes with a tracking number. Please familiarize yourself with your country's customs laws, as you may be subject to additional taxes/fees upon receipt of your package that I will not be aware of. I must complete the customs forms truthfully and cannot mark your package as a gift or at a lesser value.
I will email you with your tracking number when I'm ready to ship your order. Shipping turnaround is generally between 1 and 2 weeks. Please note that I am not responsible for packages lost in the mail. You may use your tracking number to contact USPS about any lost items or claims. I do not insure packages (in my experience, USPS rarely honors claims of lost items) but will gladly provide shipping insurance if you request it for a small fee.
If you have any other questions or concerns, please email me at kate.hockstein.com and I will get back to you ASAP!